This Privacy Policy explains how Explore Canada Tourism Group Inc. ("we", "us", "our") collects, uses, discloses, stores, and protects personal information when you visit or use our website at syxveran.site, contact us, or use our travel-related services. We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Introduction and company information
Explore Canada Tourism Group Inc. operates in the travel industry and provides tourism-related services, including trip planning, booking assistance, customer support, and related communications. In providing these services, we may collect and process personal information about clients, website visitors, business partners, and other individuals who interact with us.
Company information:
- Legal name: Explore Canada Tourism Group Inc.
- Address: 1133 West Hastings Street, Suite 1902, Vancouver, BC V6E 3T3, Canada
- Email: [email protected]
- Phone: +1 604-694-2488
- Website: syxveran.site
2. Data collection and processing
We collect personal information that is necessary to provide our travel services, operate our website, respond to inquiries, and comply with legal obligations. The types of personal information we may collect include:
- Identification information, such as name, title, and contact details;
- Communication information, such as email messages, phone calls, and customer service records;
- Travel-related information, such as destination preferences, itinerary details, travel dates, passport or identification details where required for bookings or regulatory purposes, and special assistance needs;
- Billing and payment information, such as payment card details, billing address, transaction records, and invoicing information;
- Technical and usage information, such as IP address, browser type, device identifiers, pages visited, and interaction data collected through cookies or similar technologies;
- Any other information you voluntarily provide to us.
We may collect personal information directly from you, from travel suppliers or service providers involved in your booking, from authorized representatives, and from website technologies such as cookies, analytics tools, and server logs.
3. Purpose of data processing
We use personal information only for purposes that are reasonable and appropriate in the circumstances. These purposes may include:
- Providing and managing travel-related services;
- Processing inquiries, quotes, reservations, and bookings;
- Communicating with you about your trips, services, or support requests;
- Processing payments, issuing invoices, and preventing fraud;
- Coordinating with airlines, hotels, transportation providers, tour operators, insurers, and other third parties involved in delivering travel services;
- Personalizing your experience and improving our website and services;
- Maintaining internal records, administration, accounting, and business operations;
- Complying with legal, regulatory, tax, and contractual obligations;
- Protecting our rights, safety, and property, and the rights, safety, and property of others;
- Sending promotional communications where permitted by law and, where required, with your consent.
4. Legal basis for processing
We process personal information in accordance with Canadian privacy law principles. Depending on the context, we may process your personal information on the basis of:
- Your consent, where required or appropriate;
- The need to fulfill a contract or take steps at your request before entering into a contract;
- Our legitimate business purposes, provided those interests do not override your rights and freedoms;
- Compliance with legal obligations, including tax, accounting, consumer protection, and recordkeeping requirements;
- Other lawful bases recognized under applicable Canadian privacy laws.
Where consent is used as the basis for processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We do not sell personal information. We may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:
- Travel suppliers and service providers, such as airlines, hotels, resorts, cruise lines, transportation providers, tour operators, and insurance providers;
- Payment processors, financial institutions, and fraud prevention service providers;
- IT, hosting, analytics, customer relationship management, and communication service providers;
- Professional advisors, including legal, accounting, and auditing advisors;
- Government authorities, regulators, courts, or law enforcement where required or permitted by law;
- Any other party with your consent or as otherwise permitted by applicable law.
Where we use service providers, we require them to protect personal information in a manner consistent with applicable privacy laws and our contractual requirements.
6. Data transfer to third countries
Because our travel services may involve suppliers or service providers located outside Canada, personal information may be transferred to, stored in, or accessed from other jurisdictions, including the United States and other countries where privacy laws may differ from those in Canada.
When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. We take reasonable steps to ensure that appropriate contractual, organizational, and technical safeguards are in place to protect personal information during such transfers.
7. Storage duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, and reporting requirements, to resolve disputes, and to enforce our agreements.
The retention period may vary depending on the type of information and the nature of our relationship with you. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights (access, rectification, erasure, restriction, data portability, objection)
Subject to applicable Canadian law and any legal exceptions, you may have the right to request:
- Access to the personal information we hold about you;
- Correction or rectification of inaccurate or incomplete personal information;
- Deletion or erasure of personal information, where appropriate and permitted by law;
- Restriction of certain processing activities in limited circumstances;
- Data portability of information you have provided to us, where applicable and legally available;
- Objection to certain processing activities, including direct marketing where applicable.
To exercise your rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before fulfilling your request. We will respond within a reasonable time and in accordance with applicable law.
9. Withdrawal of consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Please note that withdrawing consent may affect our ability to provide certain services, including travel booking services or customer support. If you withdraw consent, we will explain any resulting impact where relevant.
10. Right to complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the matter directly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable provincial privacy regulator, depending on your circumstances and jurisdiction.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/
11. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- Access controls and authentication measures;
- Encryption where appropriate;
- Secure systems and network protections;
- Staff confidentiality obligations and privacy training;
- Monitoring and incident response procedures.
Although we take reasonable steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
12. Contact information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us:
- Explore Canada Tourism Group Inc.
- Address: 1133 West Hastings Street, Suite 1902, Vancouver, BC V6E 3T3, Canada
- Email: [email protected]
- Phone: +1 604-694-2488
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated policy on our website and revise the effective date below where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how Explore Canada Tourism Group Inc. protects personal information.